Software Issues
	Login Issues	Don't know your HAC Login ID?	Click here: HAC Parent Portal Form
		Don't know your STUDENT Login?	Contact your teacher
		Don't know your CANVAS Login?	Contact your teacher OR Visit the SSD CANVAS webpage for directions and information.
	Canvas Questions	Can't see your courses?	Contact your teacher OR Email TechSupport@ssdcougars.org In the email, please include: • Student’s name, grade and school • Device you are using (laptop, desktop, iPad, etc.) • A description of the issue you are experiencing
HARDWARE ISSUES
	Issue with Internet Browser on SSD Chromebook	Your internet browser does not support Canvas?	Visit the SSD CANVAS webpage for videos and directions OR Email TechSupport@ssdcougars.org In the email, please include: • Student’s name, grade and school
	Issue with SSD Chromebook	Camera not working, won’t charge, doesn’t turn on, etc.	Email your school’s Chromebook Support In the email, please include: • Student’s name, grade and school • A description of the issue you are experiencing  SLC: SLCChromebooksupport@ssdcougars.org Sabold: SABChromebookSupport@ssdcougars.org Scenic: SCEChromebookSupport@ssdcougars.org ETR: ETRChromebookSupport@ssdcougars.org SHS: SHSChromebookSupport@ssdcougars.org

 

Do you have a Chromebook that's just not working?

The first step to try and resolve any issue is to reset the Chromebook.

• First, hold down the power button for a full 15 seconds. (A quick touch of the power button only turns the screen black, but the machine will not fully power down before that 15 second mark.)
• Close the lid of the Chromebook for a full 15 seconds
• Open the lid to the Chromebook and try again.

SSDCougars.org Bookmarks

• If you do not see bookmarks when logged into Chrome, please access the direct bookmark links listed below under "Direct Links to Chrome Bookmarks (ssdstudent.org)" 

Logging into the Chrome Browser
Student Home Chrome Login

Canvas Overview for Students

Canvas Overview for Parents

Parents & Students: How to Get your Canvas Logins and Passwords

How Parents Access Canvas After You Have Your Login & Password

Some kids are having trouble submitting their GD on Canvas.  Follow the directions below to help with the process.

Open Assignments

In Course Navigation, click the Assignments link.

Select Assignment

Click the title of the assignment.

Submit Assignment

Click the Submit Assignment button.

Open Google Doc

Click the Google Doc or Google Drive tab.  

Note: If the Google Doc or Google Drive tab is not available, your institution has not enabled this feature.

Submit Assignment

Google Drive will display a list of all allowed file types. Click the name of the file [1], then click the Submit Assignment button [2].

View Submission Notification

After you submit your assignment, Canvas displays a message notifying you that your submission is processing. You can navigate away from the assignment submission page without disrupting the file upload. You will also receive an email notification when your submission completes processing.

To clear the notification, click the OK button.

View Submission

View the confirmation of your assignment submission.

View Uploading and Failed Submission Icons

If your submission has been queued for upload, an uploading icon displays [1]. This icon also displays for your instructor if they access the assignment before it uploads.

If your submission failed to upload, an upload failed icon displays [2]. Click the download submission link to view the error.

Additional Canvas Support Guides